Privacy Policy

Effective date: 01/01/2024

1. Introduction Becken Pool Service LLC ("we," "us," or "Company") located at 1406 E Main St, STE 200 PMB #214 Fredericksburg, TX 78624 operates pool maintenance and repair services. This Privacy Policy describes what personal information we collect, how we use and share it, and your choices.
2. Information We Collect

• Contact and identity: name, billing/shipping address, phone number, email, company name.
• Service information: pool address, service history, equipment details, photographs of pool/equipment, notes about on‑site conditions.
• Financial and billing: payment method, billing details, invoices, transaction history.
• Communications: messages, emails, notes from calls, appointment requests.
• Technical and website data: IP address, browser type, device information, cookies and usage data when you visit our website.
• Optional: customer feedback, reviews, marketing preferences.

1. How We Use Your Information We use information to:

• Provide, schedule, and invoice services.
• Communicate about appointments, estimates, repairs, and customer service.
• Process payments and prevent fraud.
• Maintain service records and warranty claims.
• Improve services, operations, and our website.
• Send marketing communications (with your consent where required).

1. Legal Bases for Processing (where applicable) We process personal data to perform contracts (service agreements), to comply with legal obligations, for our legitimate business interests (service delivery, billing, fraud prevention, quality improvement), and with consent for marketing.
2. Sharing and Disclosure We may share information with:

• Service providers and contractors (payment processors, parts suppliers, subcontractors) to perform services.
• Manufacturers for warranty or parts support.
• Legal and regulatory authorities when required by law.
• Buyers or successors in connection with a sale or transfer of our business assets. We do not sell personal information for monetary consideration.

1. Data Retention We retain personal data as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods: service and billing records — minimum 3–7 years or as required by law; marketing data — until consent withdrawn.
2. Security We use administrative, technical, and physical safeguards to protect personal information appropriate to the sensitivity of the data. No system is completely secure; we will notify you and authorities as required by law in the event of a data breach.
3. Your Rights and Choices Depending on applicable law you may have rights to:

• Access or receive a copy of your personal information.
• Request correction or deletion of inaccurate or unnecessary data.
• Restrict or object to certain processing.
• Withdraw consent for marketing communications. To exercise rights or for questions, contact us (see Section 10). We may require verification and will respond within applicable legal timeframes.

1. Cookies and Tracking We and third‑party service providers use cookies and similar technologies on our website to enable site functionality, analyze usage, and support marketing. You can manage cookies via your browser settings; blocking some cookies may affect site features.
2. Children Our services and website are not directed to children under 13 (or higher age where required). We do not knowingly collect personal data from children. If we learn we have collected such data, we will take steps to delete it.
3. Third‑Party Links and Services Our website may contain links to third‑party sites and tools (payment processors, social media). Those services have separate privacy practices; we are not responsible for their content or policies.
4. International Transfers If we transfer personal data across borders, we will take steps to protect it in accordance with this policy and applicable law (e.g., contractual safeguards).
5. Changes to This Policy We may update this policy. We will post the revised policy on our website with the effective date. Significant changes will be communicated where required.
6. Contact Us For questions, to exercise your rights, or to request data access/deletion, contact: Becken Pool Service LLC 1406 E Main St Fredericksburg, TX 78624 Email: Admin@bekenpools.com Phone: 830-383-2237
7. Governing Law This policy is governed by the laws applicable to our operations in Texas.